Our policies

We are keen to provide tenants, leaseholders, members of the public and members of staff with clear information. We also think it is extremely important that our tenants have their say in what our policies are and how services are run and this is why Good Governance and Tenant Involvement is one of our strategic company objectives.

All of our external policies have been scrutinised and approved by working groups of tenants and leaseholders. We want you to have access to straightforward and up to date information about the services we offer, how we operate and our standards of delivery.

If you have any comments or questions about any document, we would be pleased to hear from you - contact us.

Our publications are accessible using the links below, which have been organised by service.

Homes and Investment

• Consents and Alterations Policy
• Disabled Adaptations Policy 
• Voids and Re-Let Policy

Repairs and Maintenance

• Cornish Housing Standard
• Rechargeable Repairs Policy

Housing Options

• Cornwall Homechoice Allocations Policy is located on the Council Allocation Scheme page.
• Homeless Prevention Fund Policy
• Domestic Abuse and Sexual Violence Policy
• Domestic Abuse and Sexual Violence Housing Pathway

People and Places

• Anti-Social Behaviour (ASB) and Nuisance Policy - (ASB) Policy statement
• Decanting and Compensation
• Drugs Misuse Policy
• Shared Ownership Policy
• Minority Group Harassment and Hate Crime Policy
• Mutual Exchange Policy
• Pets and animal policy
• Rent Management Policy
• Service charge policy
• Tenancy Policy

Services

• Compensation Policy
• Customer Feedback and Complaints Policy
• Customer Involvement Expenses Policy
• Data Protection Policy
• Freedom of Information Policy
• Involving Communities in Regeneration Policy
• Our Customer Promise
• Unacceptable Actions and Behaviour Policy

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