We are making improvements to provide a better service

Keeping you updated on your repairs and safety visits

Over the last 12 months, we’ve been keeping you safe by following the government’s guidelines and only entering your home for urgent appointments.

We’d like to thank you all for your support and understanding. The positive news about easing of restrictions means we can finally start to return to a normal service and once again make safety and compliance visits.

Here are a few things you need to know about how we’ll manage this return to normal services.

Urgent and essential work

We’ll continue to prioritise all emergency and urgent repairs as well as essential safety checks such as gas, electrical EICR checks, oil, solid fuel and other heating systems.

Please continue to help us by allowing our staff and contractors access to your home.

The backlog of repairs

We’re working hard to catch up on the backlog of non-urgent repairs. We’ve made great progress but there’s still a way to go.

To help us get through the build-up of repairs work, we’ve brought in additional teams. If you’re waiting for a repair, we’d like to thank you for your patience. We will be in touch as soon as we can to make sure you have all the latest information about your repair and to arrange an appointment.

Thank you for your understanding - it’s not been an easy time for anyone. Please continue to report any routine repair requests to us as you normally would, we will get to them as soon as we can.

Compliance and health and safety in your home

As a landlord, we’re responsible for meeting various regulations and making sure you home is safe for you and your family.

To make sure we’re keeping your home safe we’re:

  • carrying out a high level of safety checks, visits and improvement works
  • adding to our workforce to help manage compliance and safety standards. We’ve already employed specialist consultants, including a Fire Safety Consultant and an Asbestos Manager
  • writing a building safety engagement strategy which will outline everything needed to meet the various regulations. This will cover what it means for us and what it means for you
  • creating a Building Safety tenant group to give you a clear voice in decisions and a way to feedback on what we’re doing well and where we could improve

Following our inspections, we may need to complete work on your home to make it safe. We will prioritise this work over non-urgent home improvements.

Keep an eye on our social media pages and our website at cornwallhousing.org.uk for tips and ideas on how you can help keep your home safe.

Planned maintenance

We will continue with improvements and planned maintenance, including:

  • renewing pitched roof coverings
  • new PVCu windows and external doors
  • bathroom modernisation works
  • external repairs
  • painting
  • security doors to communal areas of blocks of flats

Keeping you safe

Even though restrictions are easing, we‘ll still follow safety processes to control the spread of coronavirus and to make sure you, your families and our teams stay safe.

These include:

  • wearing appropriate PPE, including face coverings
  • keeping our distance from others while we are in your home
  • reducing contact with surfaces wherever possible

Our teams will also take a Covid test twice a week to help prevent the virus from being spread unknowingly.

How you can help

We cannot carry out any non-urgent repairs if anyone in your home has symptoms of coronavirus or has tested positive for Covid-19. Please contact us if you have an appointment for one of our team to visit your home and you’re uneasy about the visit, are feeling unwell or self-isolating.

If you have an urgent repair, special precautionary measures will be put in place to minimise the risk of spreading the virus.

While our team is in your home, please continue to be considerate to our teams by maintaining two metres social distance and:

  • leaving all relevant internal doors open to avoid contact with door handles
  • opening windows in rooms where repairs will be carried out, so there is good ventilation
  • leaving the room where the repair is taking place, if possible
  • wearing a face covering during the repair if you can