Homechoice privacy notice

Cornwall Housing Ltd respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after this information.

Purpose of this privacy notice

This privacy notice details how Cornwall Housing Ltd collects and processes your personal data. It is important you read this privacy notice so that you are fully aware of how and why we are using your data.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Who we are

Cornwall Housing Ltd is part of the Corserv group of companies who provides essential public services and jobs on behalf of Cornwall Council.

How we are using your information

We will only use your personal data when the law allows us to and commonly, in the following circumstances:

  • To action the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

We will use the information provided along with your documentary proof to process your Housing Application.

Information you provide us with may be used for statistical research but will not be used in any way (beyond its original purpose) which enables you to be identified

Information provided in your Homechoice application will also be used to create a tenancy record for you, where you become a tenant of Cornwall Housing Ltd.

Generally we do not rely on consent as a legal basis for processing your personal data. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules and where this is required or permitted by law.

Sharing your information

We will share this information with the Department for Work and Pensions, Jobcentre Plus, Housing Benefit or Council Tax departments of the Council, HM revenue and Customs (which used to be known as the Inland Revenue), the Rent Service, the Supporting People Team, the Police and the Benefits Agency for the prevention and detection of any crime and other Local Authorities or other housing providers for and to enable us to verify your application.

Your information will not be used for any other purpose by Cornwall Council or third parties listed above and will not be passed onto any other third party without your permission.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

How long we will retain your information

In accordance with Cornwall Councils Record Retention Policy the information you provide on this form will be retained for no longer than 1 year following the closure of your account due to rehousing, after which period it will be destroyed in a secure manner. All personal information held by Cornwall Council is held safely in a secure environment.

Access to your information

Should you like to see what information is held about you by Cornwall Council, you can make a Subject Access Request (SAR) as per you rights set out in the General Data Protection Regulations.  You can make this either in writing or email to:

Address:  Corporate & Information Governance Team, 462 North Wing, New Country Hall, Treyew Rd, Truro, TR1 3A1

Email:  dataprotection@cornwall.gov.uk

If you are unhappy with how any aspect of this privacy notice, or how your personal information is being processed, please contact the Data Protection Officer of Corserv (Richard Zmuda) at: contactus@corservltd.co.uk and if you are still not happy, you have the right to lodge a complaint with the Information Commissioner’s Office  (ICO): https://ico.org.uk/concerns

For further information please see the full privacy policy.