Appointments for day to day repairs
Our aim is to make appointments for most repairs reported. This does not include emergency work as these are normally carried out immediately or within 24 hours.
For lower priority works if an appointment cannot be made at the time of you calling a member of our team or contractor will contact you by telephone or letter prior to carrying out the repair to arrange a suitable time to visit your home and carry out the requested works.
We aim to keep 99% of all appointments made. If we are unable to keep the appointment, we will contact you to arrange an alternative time.
If you are unable to keep an appointment please let us know by as soon as possible by telephone on 0300 1234 161 or email firstname.lastname@example.org.
Failure to do so may result in call out charges being made.