Customer Satisfaction Surveys

STAR Survey 2019 - summary of results available 

We asked a third of our tenants to participate in our STAR survey for 2019.  We had 1,400 responses online and by post – a 40% response rate. Thank you to everyone who took the time to give us feedback. We have considered the results, please take the time to look through the summary results to see how we have responded to your priorities.

Please contact Julia Walsh on 0300 1234 161, if you would like a copy of the full report.

We are pleased to annouce that Mrs Kendall from Penryn has won the prize and this was presented to her by a member of the Tenants' Forum - Steve Hunt.  Mrs Kendall said 'I can't remember the last time I won anything, but when I had the phone call telling me, I was so excited and it came in handy for Christmas - thank you'

Photograph showing Mrs Kendall being presented her prize,

2019 prize draw winner - Mrs Kendall from Penryn who was selected by Acuity (contractor), and Steve Hunt our Tenants' Forum member presented the prize to her in December.

What is STAR?

STAR is a survey used by housing associations and Councils across the country to get tenants views on their housing service and see how it compares with similar housing providers. We employ a specialist independent company to conduct the survey every two years.

The results are then added to other forms of feedback we collect throughout the year and this helps us understand what our customers think of our services.