Listening to residents
Consultation with residents is central to redesigning both the home safety checks and everyday repairs service.
So far this has included a survey of 191 residents who had recent home safety visits and an online discussion group and face-to-face workshop involving 38 tenants.
What residents want from the new repairs service
Tenants’ top priorities included DBS checks and ID cards for all engineers, at least five days’ notice of appointments and flexible working extended to evenings and weekends.
Using residents’ views to design the new service
The issues residents say are most important to them are included in the new repairs contracts in the form of 44 separate actions.
Full details of the feedback and how it’s being used to co-design the new service are available here:
What are home safety checks?
Home safety checks include electrical, gas and other heating checks. We also check the safety of shared lifts, water systems and asbestos.
What are standards for home safety checks?
Some service standards are service requirements, for example to have a gas safety check at least once a year. There is very little flexibility on these. Our customer service commitments for home safety checks are also important. Your views on these will help us decide what they will be.
Why review them now?
We have decided, based on feedback from contractors and considering the experience of residents, to split home safety checks and gas repairs to a separate provider from our repairs contractor. This is because the skills and experience needed to complete home safety tests for gas and electric are very specific. Later this year, we will be looking for a new specialist contractor. Your feedback will shape the standards that we expect them to provide.
For more information please email us at myviews@cornwallhousing.org.uk
Email: info@cornwallhousing.org.uk
Telephone: 0300 1234 161
