Tenant Led Scrutiny Panel

About the panel

Cornwall Housing's Scrutiny Panel started nine years ago and has a membership of 11 volunteers.

They are a ‘critical’ friend to Cornwall Housing (CHL), investigating services and identifying where improvements can be made.

Web Photos

We are now offering two ways to be involved in scrutiny, to accommodate different commitments.

Core Group - more involved membership.  Attending meetings online and face to face (when safe to do so), researching, site visits and helping to write report to present to CHL

Task & Finish Group - more informal way to be involved, to work around your commitments and time restraints.  Undertake specific tasks, looking at areas of interest and skill set.

Message from the Chair, Richard McCarthy

As Chair it has been a very unusual time in scrutiny, with the Pandemic and all the changes that go with it.  We have all had to learn to do things differently Learn new skills etc, and the team has always adapted to all the changes, with extreme enthusiasm.  We are still producing reports to a high standard and making a difference. In 2022 we will be trying some different ways of working, which will help gain more interest in joining the team.

Please get in touch to learn more about the different ways to be involved.

Our last Scrutiny exercise

Update on our latest exercise

We have just submitted our latest investigation,  Cornwall Housing Pets and Animals Policy – ‘is this a realistic policy to implement and what should CHL do to improve it’.

We have delivered several recommendations to CHL and we will agree an action plan with CHL to make improvements in this area.  We will add more information shortly.

Please look out for our update articles in the Tenants' Newsletter.

Previous exercise completed by the Panel

‘How accessible and relevant are Cornwall Housing’s service standards to their customers’

We completed this investigation on service standards and identified that CHL service standards are not accessible to their customers and made several recommendations to the business.  As a result of our findings CHL have created a new format for their standards and they will be changing the CHL website in 2022 for easy access to clear and concise standards.

Scrutiny Panel AGM

The Panel hold their AGM in May each year.

Vacancies on the Scrutiny Panel

There are currently 6 vacancies on the Panel.  To find out more, please phone the number below or complete the details on the Scrutiny Leaflet.

Awareness Session

We  hold awareness sessions for tenants, leaseholders that live in their property and other customers that express an interest in becoming a Scrutiny Panel member.  The awareness session gives you the opportunity to meet the Panel and ask questions. 

We held our last Awareness Session in November and this was attended by 5 residents.  All were interested and we will look to take them through the recruitment process in the New Year.  For more information please contact Julia Walsh on the number below.

Please read our Tenant Led Scrutiny Panel Leaflet 

What difference does it make?

The Panel investigate services and make recommendations for improvement.  Over the past 8 years the Panel’s investigations have made improvement for residents.

If you are interested in being a member of the scrutiny panel or would like to find out more information, please contact Julia Walsh on 0300 1234 161 or email Myviews@cornwallhousing.org.uk.