Cornwall Housing's Scrutiny Panel started ten years ago and has a membership of 11 volunteers.
They are a ‘critical’ friend to Cornwall Housing (CHL), investigating services and identifying where improvements can be made.
We are now offering two ways to be involved in scrutiny, to accommodate different commitments.
Core Group - more involved membership. Attending meetings online and face to face (when safe to do so), researching, site visits and helping to write report to present to CHL
Task & Finish Group - more informal way to be involved, to work around your commitments and time restraints. Undertake specific tasks, looking at areas of interest and skill set.
As detailed below we are pleased to present our Complaint Handling report. We are confident that the recommendations we have made to CHL will help the complaint process and quicken up the process for residents.
Before we decide what area to scrutinise next, we are revisiting our outstanding recommendations from other reports, making sure they are being implemented in the timeframe agreed.
Please get in touch to learn more about the different ways to be involved, details below.
The Panel have just completed their investigation into how CHL manage their complaint process and titled their report 'What is the Customers’ experience for Cornwall Housing’s Complaint Handling procedure, (is it in line with Housing Ombudsman Service complaint handling code)?
They made 13 recommendations to CHL and an action plan has been agreed with CHL to make improvements in this area. CHL are currently reviewing their Complaint Policy and a new Policy will be launched in April'23, after it has been to the Tenants' Forum for approval.
Please read through their complaint handling report.
Please look out for our update articles in the Tenants' Newsletter.
The Panel hold their AGM in May each year.
There are currently 4 vacancies on the Panel. To find out more, please phone the number below or complete the details on the Scrutiny Leaflet.
We hold awareness sessions for tenants, leaseholders that live in their property and other customers that express an interest in becoming a Scrutiny Panel member. The awareness session gives you the opportunity to meet the Panel and ask questions.
For more information please contact Julia Walsh on the number below.
Please read our Tenant Led Scrutiny Panel Leaflet
The Panel investigate services and make recommendations for improvement. Over the past 10 years the Panel’s investigations have made improvement for residents.
If you are interested in being a member of the scrutiny panel or would like to find out more information, please contact Julia Walsh on 0300 1234 161 or email Myviews@cornwallhousing.org.uk.
Email: info@cornwallhousing.org.uk
Telephone: 0300 1234 161
