Our Executive Leadership Team - Roles and Responsibilities


Our Executive Leadership Team are responsible for ensuring Cornwall Housing’s consumer standards are met. They are the leads for the safety and maintenance of Council owned homes, managing the services we provide for tenants, meeting best governance practice, and improving employee culture.


A picture of Su Spence

Su Spence

Managing Director

As the chief officer for staff, Su is on the Board. Su is the lead responsible for meeting the consumer standards. Su is accountable to the Board led by the Chair, and to the Council through lead housing commissioner, Louise Wood.

A picture of Ian Frazer

Ian Frazer

Executive Director of Asset Management

Ian is the lead for safety compliance, our investment programme and planned maintenance, as well as responsive repairs.

A picture of Hayley Austin

Hayley Austin

Executive Director of Housing Operations

Hayley is our lead for housing management and neighbourhood services, customer contact and engagement. This includes complaints handling and managing disrepair claims.

A picture of Rachel Smith

Rachel Smith

Executive Director of Resources

Rachel’s role is to improve our employee culture, ensure that we meet best governance practice, and that our IT systems are fit for purpose. Rachel’s responsibilities are to oversee all the finance, performance and governance – which includes information governance, as well as People and Health and Safety.