Safeguarding at Cornwall Housing

If you are concerned for a child, young person or vulnerable adult and they are in immediate danger, call 999.  

Cornwall Housing Limited (CHL) is committed to keeping children, young people and adults safe. We recognise our significant role in safeguarding as part of our day-to-day work and believe that safeguarding is everyone’s responsibility. 

For more detailed information please read our full Safeguarding Policy.

Safeguarding Adults

We are committed to protecting adults at risk and ensuring their welfare is a top priority. Cornwall Housing has robust safeguarding arrangements in place and works closely with other agencies to reduce the risk of harm and abuse. Our approach includes:

• Complying with all legal and regulatory requirements, including the Care Act 2014;
• Making safeguarding personal and acting in the best interests of each resident;
• Ensuring that safeguarding is embedded across all our services, including contractors, partners, and volunteers;
• Working in partnership with other organisations to promote safety and wellbeing.

Safeguarding Children and Young People

We recognise that safeguarding children and young people is everyone’s responsibility. As a housing and support provider, Cornwall Housing plays an important role in promoting the wellbeing of children and protecting them from harm. We are committed to:

• Working with children, parents, carers, and other agencies to improve outcomes;
• Fully implementing local multi-agency child protection and safeguarding policies and procedures, in line with the Children Act 1989 and Children Act 2004;
• Ensuring all teams and individuals consider safeguarding in their day-to-day work.

Our commitment

At Cornwall Housing, safeguarding is a shared responsibility. Every employee, partner, contractor and volunteer has a role to play in keeping our customers safe. We aim to provide a safe, supportive environment where all residents, especially those most vulnerable, are protected and supported.

If you are concerned about the welfare of a child or young person up to age 18, please visit the Children’s Safeguarding page.

There is information about how to make a referral, and what happens next. You can make a safeguarding referral for a child and young person by using the following:

• Child Multi-Agency Referral Form
•  Email: multiagencyreferralunit@cornwall.gov.uk
• Telephone: 0300 123 1116

If you are concerned that an adult over 18, who is vulnerable due to their disability, or age, may be experiencing abuse or neglect, please visit the Adults Safeguarding page. 

You can make a make a safeguarding referral for an adult by using the following:

• Adults' Referral Form
• Telephone: 0300 123 4131

You can make a safeguarding referral out of hours to Cornwall Council for any person of any age.

Out-of-hours times are:

• After 5.15pm Monday to Thursday

• After 4.45pm on Fridays

• At weekends and on bank holidays

• Before 8.45am on working days

Telephone: 01208 251 300