RTS electricity meters are ending - here’s what you need to know

RTS electricity meters are ending - here’s what you need to know

The technology that powers Radio Teleswitch Service (RTS) meters will be switched off on 30 June 2025. Without this system, RTS meters won’t be able to switch between peak and off-peak rates properly. This could mean that some households experience problems with their heating and hot water, or face higher electricity bills.

Electricity suppliers are responsible for replacing RTS meters before the deadline. They are expected to contact all affected customers and arrange for an upgrade - usually to a smart meter - to ensure there is no disruption to service and to support households during this transition.

Do you have an RTS meter?

You might have an RTS meter if:

• Your home has a separate switch box near your meter with a Radio Teleswitch label.

• You use electric heating or storage heaters.

• Your area doesn’t have a gas supply (common in rural areas and high-rise flats).

• You benefit from cheaper rates at certain times (like Economy 7, Economy 10, or Total Heat Total Control tariffs).

If you’re unsure, it’s best to contact your electricity supplier. They can confirm which type of meter you have.

What should you do?

If you have an RTS meter:

• Your electricity supplier will contact you to arrange an upgrade — often at no extra cost.

• If you haven’t heard from them, it’s a good idea to get in touch directly and ask about upgrading your meter before June 2025.

In most cases, suppliers will offer a smart meter. If a smart meter isn’t currently available in your area, your supplier must still install a suitable meter to keep your service running smoothly.

What if you don’t want a smart meter?

Upgrading to a smart meter is the best way to avoid issues. Without an upgrade:

• Your heating and hot water may get stuck on or off.

• Storage heaters could charge at the wrong times, leading to higher bills.

• You might lose access to cheaper off-peak tariffs.

• Your supplier may struggle to confirm your correct usage, meaning costs could rise.

Need help?

• Talk to your electricity supplier to find out your options and arrange your upgrade.

• You can also contact Citizens Advice for free, independent energy advice.