Repairs service returning to normal following Storm Goretti

Following Storm Goretti, Cornwall Housing temporarily moved to an essential repairs-only service. Meaning that only emergency and urgent repairs that represented major risk to the property were being logged and responded to while we assessed the situation and manage the storm’s aftermath. This allowed our teams to prioritise urgent and safety-critical issues for residents.

🟢 We are pleased to confirm that our repairs service is now returning to normal🟢

This means residents can once again report:

• Routine and non-urgent repairs

• Repairs that were postponed while our teams responded to the storm

We would like to thank residents for their patience and understanding while our teams worked hard to respond to the effects of the storm and ensure homes remained safe. 

⚠️ Reminders for residents: ⚠️

Please note that some issues should still be reported directly to utility providers:

• Power outages should be reported to National Grid on 105 

• Gas leaks should be reported to Wales & West Utilities on 0800 111 999

🛠️ How to report a repair 🛠️

• Emergency repairs: 0300 1234 161

• Non-emergency repairs:
  www.cornwallhousing.org.uk/residents-area/repairs-and-maintenance-information/booking-a-repair/repairs

We appreciate your continued cooperation and thank you for supporting our teams during this period.