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At Cornwall Housing, we do things differently. We’re not just another housing provider – we're a team of passionate people working together to shape the future of housing for our communities in Cornwall. If you’re looking for more than just a job, you’ve come to the right place. 

We’re listening to what our residents want from us, what our employees need to thrive and are putting the right resources in place to move to a way of working that supports this.  

Be part of real change 

We’re transforming the way housing services are delivered, working across three localities to better meet the needs of our residents. This is your chance to be part of that change – working in a way that’s new, innovative and rooted in the communities we serve. 

More than just a 9-5 

We believe that work should fit into your life, not the other way around. That’s why we have recently enhanced our annual leave entitlement to 28 days (from 23 days) plus bank holidays, along with a flexible working through ‘Balance’. Balance at Cornwall Housing helps you establish a working environment based on trust and ensures you have the right balance between succeeding in your role and your personal commitments. 

Benefits that matter 

We care about your future and every employee at Cornwall Housing is enrolled in the generous Local Government Pension Scheme. We offer competitive salaries and you have access to Vivup, a platform offering discounts at Tesco, Currys, Asda – helping your money go further. Maybe you want to cycle to work? Or buy more annual leave? We’ve got a scheme for that too.  

A place where you belong 

We’re a family friendly employer and understand that work outside of life matters, whether that is supporting parents, carers or just encouraging a better life balance, we’re here to help you thrive both professionally and personally. 

Join us at Cornwall Housing and be part of the change – where your work has purpose, your ideas matter. Help create safe homes in strong communities for one and all.

 

Tenancy Sustainment Officer

Salary: £30,614 per annum

Base: Luxstowe House, Liskeard

Contract: Permanent, full time, 37 hours per week

If you have great people skills and experience in housing or welfare services, this is your chance to take on a rewarding role that positively impacts the lives of residents.

About the role

As a Tenancy Sustainment Officer, you’ll deliver our tenancy sustainment service to help residents thrive in their homes and communities. Your work will focus on:

  • Supporting residents during the early months of tenancy – helping them settle in, manage finances and access advice and services
  • Intervening in existing tenancies where residents face hardship, distress, or exclusion and developing tailored intervention plans with partners in benefits, social care and health
  • Championing tenancy sustainment in your region, sharing good practice, coaching colleagues and supporting complex cases

 About you

To succeed, you’ll need:

  • Experience supporting people with complex or multiple needs (housing, health, or social care)
  • Knowledge of tenancy law, welfare benefits and financial inclusion
  • Excellent communication and interpersonal skills, responding with empathy while maintaining boundaries
  • A full UK driving licence and access to a vehicle – this is a community-based role

Key dates

Closing date: Sunday 9 November 2025 (midnight)

Interviews: Monday 24 November and Luxstowe House, Liskeard

Find out more and apply

 

Contact us about a vacancy:

By email: PeopleAndHAndS@cornwallhousing.org.uk

By phone: 01872 324 329

 

 

Interested in working with our contractors?

Ecosafe Group vacancies: Whether you're seeking a self-employed trade role or a PAYE position, Ecosafe offer a variety of opportunities.