Job

At Cornwall Housing, we do things differently. We’re not just another housing provider – we're a team of passionate people working together to shape the future of housing for our communities in Cornwall. If you’re looking for more than just a job, you’ve come to the right place.

We’re listening to what our residents want from us, what our employees need to thrive and are putting the right resources in place to move to a way of working that supports this.

Be part of real change

We’re transforming the way housing services are delivered, working across three localities to better meet the needs of our residents. This is your chance to be part of that change – working in a way that’s new, innovative and rooted in the communities we serve.

More than just a 9-5

We believe that work should fit into your life, not the other way around. That’s why we have recently enhanced our annual leave entitlement to 28 days (from 23 days) plus bank holidays, along with a flexible working through ‘Balance’. Balance at Cornwall Housing helps you establish a working environment based on trust and ensures you have the right balance between succeeding in your role and your personal commitments.

Benefits that matter

We care about your future and every employee at Cornwall Housing is enrolled in the generous Local Government Pension Scheme. We offer competitive salaries and you have access to Vivup, a platform offering discounts at Tesco, Currys, Asda – helping your money go further. Maybe you want to cycle to work? Or buy more annual leave? We’ve got a scheme for that too.

A place where you belong

We’re a family friendly employer and understand that work outside of life matters, whether that is supporting parents, carers or just encouraging a better life balance, we’re here to help you thrive both professionally and personally.

Join us at Cornwall Housing and be part of the change – where your work has purpose, your ideas matter. Help create safe homes in strong communities for one and all.

Tenancy Sustainment Officer

Salary: £30,614 per annum

Base: New County Hall, Truro. Hybrid – office, home, site and community work as required

Contract: Permanent, full time, 37 hours per week

If you have great people skills and experience in housing or welfare services, this is your chance to take on a rewarding role that positively impacts the lives of residents.

About the role

As a Tenancy Sustainment Officer, you’ll deliver our tenancy sustainment service to help residents thrive in their homes and communities. Your work will focus on:

Supporting residents during the early months of tenancy – helping them settle in, manage finances and access advice and services
Intervening in existing tenancies where residents face hardship, distress, or exclusion and developing tailored intervention plans with partners in benefits, social care and health
Championing tenancy sustainment in your region, sharing good practice, coaching colleagues and supporting complex cases

About you

To succeed, you’ll need:

Experience supporting people with complex or multiple needs (housing, health, or social care)
Knowledge of tenancy law, welfare benefits and financial inclusion
Excellent communication and interpersonal skills, responding with empathy while maintaining boundaries
A full UK driving licence and access to a vehicle – this is a community-based role

Key dates

Closing date: Sunday 12 October 2025 (midnight)

Interviews: Monday 20 October 2025 at Chy Trevail, Bodmin

Find out more and apply

Neighbourhood Housing Officer

Salary: £35,056.00 - Pro rata

Base: West - New County Hall, Truro, TR1 3AY. Hybrid working - working from office, home, site and in the community as needed. This role requires you to typically work from the office at least 1-2 day/s per week.

Contract: Part Time - 18.5 hours per week - Wednesday PM, Thursday all day and Friday all day (permanent).

If you’re someone who enjoys working directly with people and making a real difference in your community, this role is for you. A hands-on, community-focused position where your work has a impact every day.

About the role

As a Neighbourhood Housing Officer, you’ll play a vital role in supporting residents and improving communities - from tackling anti-social behaviour to managing tenancy breaches and strengthening estates. Your work will focus on:

Building long-term relationships with residents, manage sensitive conversations, support vulnerable tenants, and take enforcement action where needed.
Applying landlord and tenancy law and making decisions that impact people’s homes and lives.
Leading complex issues for the benefit of our residents, working with colleagues across other statutory services, health and social care and the Police, so experience in good case management is important.

About you

To succeed, you’ll need:

Experience of delivering a technical service and using legislation
Proven experience of casework, partnership working and record keeping
Evidence of empowering communities and neighbourhoods
Sound judgement, resilience, and a proactive approach to improving neighbourhoods.
A full UK driving licence and access to a vehicle to cover your local housing patch.

Key dates

Closing date: Sunday 19 October 2025 (midnight)

Interviews: Friday 31 October 2025 at Chy Trevail, Bodmin

Find out more and apply

Quality & Customer Coordinator

Salary: £27,018.00

Base: Chy Trevail, Bodmin. Hybrid working - working from office, home, site and in the community as needed.

Contract: 37 hours per week. Fixed term contract for 9 months due to maternity secondment cover.

If you’re organised, approachable, and ready to play a key role in creating smooth experiences for our customers - this could be the perfect role for you.

About the role

As a Quality & Customer Coordinator, you’ll provide vital technical and administrative support across the Assets service. You’ll work closely with tenants, leaseholders and contractors to ensure a smooth customer journey during regeneration, capital works and servicing projects. Your work will focus on…

Supporting customers by handling enquiries, feedback and complaints in a helpful and professional way.
Helping the team manage cases, track data and monitor budgets.
Keeping accurate records, raising and processing orders, and updating systems.

About you

To succeed, you’ll need:

A clear and confident communicator who enjoys helping people.
Well-organised, with experience in admin tasks like data entry, record keeping and order processing.
A team player who can also work independently and stay on top of tasks.
Able to stay calm and professional when dealing with issues or complaints.

Key dates

Closing date: Wednesday 15 October 2025 (midnight). Don’t wait – we may close early if we receive enough applications!

Interviews: Thursday 23 October 2025.

Find out more and apply

Surveyor - West

Salary: £39,221.00

Base: New County Hall, Truro. Hybrid working - working from office, home, site and in the community as needed.

Contract: 37 hours per week. Permanent.

If you’re a skilled surveyor who thrives on delivering high-quality maintenance solutions and building strong relationships, this role is perfect for you.

About the role

As a Surveyor, you will work closely and flexibly with other staff in ensuring professional, cost effective, customer focused services that deliver high quality outcomes. Your work will focus on…

Managing a range of contractors, ensuring they deliver in accordance with their contract and KPI's.
Managing external relationships with key stakeholders, such as Local Authorities and suppliers, that builds trust and confidence in the Homes and Investment Team.
Providing regular and professional communication and liaison with customers and key stakeholders in relation to works instructed and managed by the service.

About you

To succeed, you’ll need:

Extensive experience of surveying in a response repairs and maintenance setting
Minimum Level 4 surveying qualification, e.g. HNC/HND. Or equivalent experience and a willingness to complete a HNC as part of your employment with us after successful Settling-In Period (6 months). Membership of a relevant professional body is desirable e.g. RICS, CIOB etc.
Successful record of managing an extensive, complex and varying caseload, with projects from inception to completion
Demonstrable experience and skills managing customer relationships to ensure a high level of customer care and satisfaction

Key dates

Closing date: Sunday 19 October 2025 (midnight). Don’t wait – we may close early if we receive enough applications!

Interviews: Wednesday 29 October 2025.

Find out more and apply

Contact us about a vacancy:

By email: PeopleAndHAndS@cornwallhousing.org.uk

By phone: 01872 324 329

To apply visit > Surveyor - North East - Corserv Careers Site Careers

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