At Cornwall Housing, we do things differently. We’re not just another housing provider – we're a team of passionate people working together to shape the future of housing for our communities in Cornwall. If you’re looking for more than just a job, you’ve come to the right place.
We’re listening to what our residents want from us, what our employees need to thrive and are putting the right resources in place to move to a way of working that supports this.
Be part of real change
We’re transforming the way housing services are delivered, working across three localities to better meet the needs of our residents. This is your chance to be part of that change – working in a way that’s new, innovative and rooted in the communities we serve.
More than just a 9-5
We believe that work should fit into your life, not the other way around. That’s why we have recently enhanced our annual leave entitlement to 28 days (from 23 days) plus bank holidays, along with a flexible working through ‘Balance’. Balance at Cornwall Housing helps you establish a working environment based on trust and ensures you have the right balance between succeeding in your role and your personal commitments.
Benefits that matter
We care about your future and every employee at Cornwall Housing is enrolled in the generous Local Government Pension Scheme. We offer competitive salaries and you have access to Vivup, a platform offering discounts at Tesco, Currys, Asda – helping your money go further. Maybe you want to cycle to work? Or buy more annual leave? We’ve got a scheme for that too.
A place where you belong
We’re a family friendly employer and understand that work outside of life matters, whether that is supporting parents, carers or just encouraging a better life balance, we’re here to help you thrive both professionally and personally.
Join us at Cornwall Housing and be part of the change – where your work has purpose, your ideas matter. Help create safe homes in strong communities for one and all.
Head of Customer Experience
Our customers sit at the heart of everything we do and we’re looking for a Head of Customer Experience to help drive the change we want to see as on organisation. Why are we changing? It’s simple, our residents are telling us they want us to improve our services and we’ve been listening. This is a fantastic opportunity to deliver that change and contribute to the wider strategic direction Cornwall Housing is taking.
This is a role that sits within the Housing Operations Directorate with responsibility for leading, managing and delivering services through our Resident Engagement, Complaints, Customer Services, Income and Lettings teams.
We’re looking for someone to shine a spotlight on the insight we’re looking for and ensure the voice of the customer is sought and heard to shape and improve our services. We need someone to help us learn from situations when they don't always go to plan, ensuring our customer services are future proofed and not just fit for today, but also focused on getting things right first time. You will drive the development and delivery of our Resident Engagement Strategy, resulting in demonstrable service change and positive outcomes right across our business, and champion our data-led insight to enable CHL to better adapt processes and services to meet a diverse range of needs.
You’ll drive the work of our Income and Lettings services – two key areas which follow a tried and tested process in housing, but which are fundamentally key to ensuring the business maximises the income it needs to provide the services we deliver.
You need to be a natural leader, who inspires confidence. You’ll really need to know your stuff when it comes to housing and be ready to empower your teams, and others within CHL, to deliver excellent customer services from what our residents are already telling us.
You can read our recruitment pack here.
About you
We’re looking for someone who brings:
· CiH level 4 or equivalent/and or extensive business financial management and performance development.
· Strong analytical skills, with the ability to communicate complex issues clearly to a broad range of stakeholders
· Ability to develop and deliver effective customer focused strategies
Our offer:
Base: Hybrid –Office/Home/Community
Location: Chy Trevail, Bodmin
Salary: £79,145
Hours: 37 hours per week
Contract: Permanent
Key dates
Closing date: Midday on 19 January 2026. We may close this vacancy early if we receive sufficient applications, so please apply early.
Interviews: Stage 1 interviews will be held online on 27-28 January 2026 and final stage interviews will be held on 3-4 February 2026 – in person at Chy Trevail, Bodmin.
To find out more about the role and requirements and to apply click here.
Knowing Our Residents Manager
We’re an organisation that is changing the way we deliver our services. Why? It’s simple, because our residents are telling us they want us to improve our services and we’ve been listening.
We’re looking for a Knowing our Residents Manager, the person responsible for the delivery of resident engagement services and who will help us to better shape what we do at CHL by understanding who lives behind our front doors.
You will act as a driving force in delivering the understanding we need to ‘Get to Know’ our residents better. This will involve leading projects and initiatives that will put to work the insights gained from our daily interactions with customers, right through to feedback from our more involved consultations.
You will lead on the development of resident-focussed service improvements, driving forward change initiatives across the business based on customer intelligence, and apply the feedback and insight CHL gathers to shape and change the business.
You’ll need to have you ear to the ground and understand the role everyone plays at CHL when it comes to knowing our residents and be able to inspire others to deliver strong, empowering and worthy resident engagement.
We want someone to champion how this insight can be best used to shape our services, based on customer intelligence and insight. You’ll instil a sense of vision, purpose and ambition. You will ensure the voice for our residents is heard, and that the business understands their needs by knowing who they are and understanding our communities.
If you’re ready to become connected to our residents and communities and can work collaboratively, then it’s time to apply for our Knowing our Residents Manager role.
You can read our recruitment pack here.
About you
Do you have...
· CiH level 4, degree or professional qualification or significant demonstrable service-related experience
· The knowledge and understanding of the requirements of Regulator of Social Housing, particularly the Transparency, Influence and Accountability standard.
·The ability to communicate complex issues to audiences ranging from residents to senior managers and directors
· Experience of building effective relationships and enhancing the reputation of the business with stakeholders and partners.
·The ability to lead and motivate
Our offer:
Base: Hybrid –Office/Home/Community
Location: Chy Trevail, Bodmin
Salary: £40,453
Hours: 37 hours per week
Contract: Full time
Key dates
Closing date: Midday on 26 January. We may close this vacancy early if we receive sufficient applications, so please apply early.
Interviews: Interviews will be held on 5-6 February – in person at Chy Trevail, Bodmin.
To find out more about the role and requirements and to apply click here.
We’re looking for a Communications Coordinator to help share clear, engaging messages with our staff, residents and communities.
About the role
You’ll coordinate internal communications across Cornwall Housing and support the development of external content for residents and stakeholders. You’ll also manage our social media presence, working closely with the Customer Service Centre and senior leaders to deliver proactive messaging and timely responses.
About you
You’ll ideally have:
What we offer
Key dates
Closing date: 11 January 2026 (midnight)
Interviews: Tuesday 20 January 2026
Contact us about a vacancy:
By email: PeopleAndHAndS@cornwallhousing.org.uk
By phone: 01872 324 329
Interested in working with our contractors?
Ecosafe Group vacancies: Whether you're seeking a self-employed trade role or a PAYE position, Ecosafe offer a variety of opportunities.
Email: info@cornwallhousing.org.uk
Telephone: 0300 1234 161
