Neighbourhood Housing Manager x2

About the role

We’re looking for a passionate, place-based leader to take a hands-on role in managing our neighbourhoods and supporting tenants across Cornwall. As a Neighbourhood Housing Manager, you’ll lead a team of Neighbourhood Housing Officers within a geographic patch, helping to deliver high-quality tenancy and neighbourhood services that are focused on sustaining tenancies, resolving housing issues, and creating safe, thriving communities.

Working closely with your Regional Housing Manager and local partners, you’ll be the person who connects people and services, championing tenant voices and making sure our homes and neighbourhoods reflect what matters most to residents. Whether you’re responding to safety concerns, tackling anti-social behaviour, or supporting new tenants to settle in, this role is all about building relationships and working collaboratively to provide decent homes and support strong, resilient communities. Join us and help make a lasting impact in Cornwall.

Our North-East area covers from central towns of Bodmin to the seaside at Bude, from Launceston and over to picturesque Padstow, Camelford and Wadebridge.  Our West area covers homes from Truro and picturesque Falmouth, and over through rural villages to the beautiful coastline around Perranporth and St Agnes. 

This is your opportunity to think differently, work collaboratively, and be part of something that truly improves lives.

About you

To be successful, you’ll be/have:

• Proven experience of leading, motivating and coaching teams to deliver high quality customer-facing services.
• Evidence of applying technical skills; either landlord and tenant law, housing legislation, anti-social behaviour or equivalent in a similar service, with the ability to solve a problem and find creative solutions to complex issues.
• A willingness to be a visible leader and positive role model, showing resilience and remaining calm under pressure to make good decisions, juggling changing priorities on a daily basis. 
• Experience of partnership working with internal and external agencies, of obtaining successful outcomes from multi-agency meetings.
• Ability to manage escalations and complaints in housing or similar service environment, turning difficult conversations around to build positive and trusted customer relationships.
• A passion for engaging service users, developing plans and leading events which bring us closer to our communities. 

To find out more about the role and requirements, please view the Role Profile or the recruitment pack

Our offer to you

Salary: £42,964.00

Working Hours: 37 hours per week

Contract Type: Permanent

Base: Hybrid working - working from office, home, site and in the community as needed.  Your base will be:

• North East = our main office in Chy Trevail, Bodmin, PL31 2FR
• West = New County Hall, Truro, TR1 3AY

What you’ll get from us in return is:

• A challenge like no other – Cornwall is unique and so are we!
• A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for cost-of-living salary increases), Local Government Pension Scheme, 28 days annual leave plus bank hols (rising to 31 days plus BHs after 5 years’ continuous service) with the option to buy more, family friendly policies, and our flexible approach to work
• A senior management team who will listen and support you, and encourage your ideas and creative thinking
• Investment and support in your continuous learning and development
• Access to discounts on entertainment, shops, wellbeing and travel through our on-line portal
• And a chance to really make your mark

Safeguarding

We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a Basic DBS check.  You will be asked to complete the relevant DBS check to be successfully appointed to the role.

To apply 

It’s really easy to apply for our roles – simply follow the below link to create a candidate profile, answer the screening questions and upload a CV. 

The planned closing date for applications is Monday 5 May 2025 (midnight).

Interviews are planned for:

• Stage 1 (online via MS Teams) – 13 to 15 May 2025
• Stage 2 (face-to-face) – 20 to 22 May 2025

Contact us

If you’d like to have a discussion about the role, please feel free to contact us at peopleandHandS@cornwallhousing.org.uk or 01872 324 329

Thank you for your interest in supporting our important work at Cornwall Housing, delivering safe homes in strong communities for one and all!