Regional Housing Manager x2

About the role

We’re looking for inspiring leaders to help shape the future of social housing in Cornwall. As a Regional Housing Manager, you’ll provide senior leadership across a locality, supporting the delivery of high-quality, customer-focused tenancy and neighbourhood services that make a real difference to the lives of our residents. Working closely with your team, you’ll build strong communities by listening and responding to the needs of our tenants, helping them to sustain their tenancies and feel proud of the places they call home.

You’ll lead a multi-disciplinary team of housing management roles, including a Neighbourhood Housing Manager, Housing Officers and specialist roles delivering community safety and tenancy sustainment.  You’ll provide the link in our localities to repairs, making sure we bring people and property together to work collaboratively, and provide high quality services focussed on place-based activities.  This role will also take responsibility to lead one of our Cornwall-wide services, whether this is housing for older people or centralised housing management services, and to provide strategic leadership for a key policy area.  You’ll need to bring your expertise to help drive service transformation, performance improvement, and innovation across the wider organisation.

Our North-East area covers from central towns of Bodmin to the seaside at Bude, from Launceston and over to picturesque Padstow, Camelford and Wadebridge.   Our South-East area is from central towns of Liskeard to Torpoint/Saltash overlooking the Tamar, and across our beautiful coastline from Rame Head to Looe and St Austell. 

This is your opportunity to think differently, work collaboratively, and be part of something that truly improves lives.

About you

To be successful, you’ll have:

• Proven experience of leading, motivating and coaching multi-disciplinary teams to deliver high quality customer-facing services.
• Evidence of applying technical skills; either landlord and tenant law, housing legislation, anti-social behaviour or equivalent in a similar service, with the ability to solve a problem and find creative solutions to complex issues.
• A willingness to be a visible leader and positive role model, showing resilience and remaining calm under pressure to make good decisions. 
• Experience of partnership working with internal and external agencies, of obtaining successful outcomes from multi-agency meetings and of strategic multi-agency activity within housing or similar related field.
• Ability to manage escalations and complaints in housing or similar service environment, turning difficult conversations around to build positive and trusted customer relationships.
• A passion for resident engagement, developing community action plans and/or strategic activities within housing or similar related field.
• A drive for making an impact, for service improvement and experience of leading projects to deliver lasting change.

To find out more about the role and requirements, please view the Role Profile. or the recruitment pack

Our offer to you

Salary: £52,994 per year

Working Hours: 37 hours per week

Contract Type: Permanent

Base: Hybrid working - working from office, home, site and in the community as needed.  Your base will be:

• North East = our main office in Chy Trevail, Bodmin, PL31 2FR
• South East = Luxstowe House, Liskeard, PL14 3DZ

What you’ll get from us in return is:

• A challenge like no other – Cornwall is unique and so are we!
• A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for cost-of-living salary increases), Local Government Pension Scheme, 28 days annual leave plus bank hols (rising to 31 days plus BHs after 5 years’ continuous service) with the option to buy more, family friendly policies, and our flexible approach to work
• A senior management team who will listen and support you, and encourage your ideas and creative thinking
• Investment and support in your continuous learning and development
• Access to discounts on entertainment, shops, wellbeing and travel through our on-line portal
• And a chance to really make your mark

Safeguarding

We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a Basic DBS check.  You will be asked to complete the relevant DBS check to be successfully appointed to the role.

To apply 

It’s really easy to apply for our roles – simply follow below the link to create a candidate profile, answer the screening questions and upload a CV. 

The planned closing date for applications is Monday 5 May 2025 (midnight).

Interviews are planned for:

• Stage 1 (online via MS Teams) – 13 to 15 May 2025
• Stage 2 (face-to-face) – 20 to 22 May 2025

Contact us

If you’d like to have a discussion about the role, please feel free to contact us at peopleandHandS@cornwallhousing.org.uk or 01872 324 329

Thank you for your interest in supporting our important work at Cornwall Housing, delivering safe homes in strong communities for one and all!