Tenancy Sustainment Officer x4

We’re looking for people with great people skills and experience of housing or welfare services to join our housing management team.  If you’re after a challenge and a change, where you can really make a difference, then we’ve got a home for you at Cornwall Housing.  Join us to create safe homes in strong communities for one and all!

About the role

This role delivers our new tenancy sustainment service which empowers residents, builds relationships and improves lives through positive steps focussed on person-centred intervention.  

You’ll work closely with residents during the early months of their tenancy, helping them settle in, manage their finances, and access advice and services that support long-term success.

You’ll intervene in existing tenancies where residents face hardship, distress, or exclusion – developing tailored intervention plans alongside partners in benefits, social care and health to remove barriers and help residents sustain their tenancy.

You’ll be passionate about inclusion and champion tenancy sustainment across your region – sharing good practice, coaching colleagues, and supporting complex cases when things get tough.

We want you to care about where you work and make a difference for these residents and communities.

What you’ll need to be successful:

• Experience of supporting people with complex or multiple needs – ideally in housing, health or social care, with a clear understanding of social exclusion and how to build trust with residents in distress or at risk of losing their homes.
• Ability to understand tenancy law, welfare benefits, and financial inclusion – you’ll help residents sustain their tenancies by assessing risks, supporting benefit claims, improving affordability, and accessing hardship funds or specialist services.
• Excellent communication and interpersonal skills – you’ll respond to sensitive situations with empathy, manage difficult conversations, build trust and promote independence while maintaining clear boundaries and expectations.
• Strong organisational, IT and partnership-working skills – you’ll manage your own caseload, maintain accurate records, and work effectively with internal teams and external agencies to support timely, coordinated interventions.
• A full UK driving licence and access to a vehicle – this is a community-based role, and being visible in our communities is essential. You’ll be out and about meeting residents in their homes, working with partners, and making things happen on the ground.

To find out more about the role and requirements, please view the Role Profile.

Our offer to you

Salary: £29,926 per year

Working Hours: 37 hours per week

Contract Type: Permanent

Base: Hybrid working - working from office, home, site and in the community as needed. This role requires you to typically work from the office at least 1-2 day/s per week.

Your base will be either:

• North East = our main office in Chy Trevail, Bodmin, PL31 2FR
• South East = Luxstowe House, Liskeard, PL14 3DZ
• West = New County Hall, Truro, TR1 3AY

We’re recruiting roles across all our Regions!  Our North-East area covers from central towns of Bodmin to the seaside at Bude, from Launceston and over to picturesque Padstow, Camelford and Wadebridge.   Our South-East area is from central towns of Liskeard to Torpoint/Saltash overlooking the Tamar, and across our beautiful coastline from Rame Head to Looe and St Austell. Our West area centres around Truro city and beautiful Falmouth and their surrounding villages and rural areas, across to the stunning coastlines of Perranporth and St Agnes. We’re also expanding around rejuvenation schemes in Redruth and further west.

What you’ll get from us in return is:

• A challenge like no other – Cornwall is unique and so are we!
• A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for cost-of-living salary increases), Local Government Pension Scheme, 28 days annual leave plus bank hols (rising to 31 days plus BHs after 5 years’ continuous service) with the option to buy more, family friendly policies, and our flexible approach to work
• A senior management team who will listen and support you, and encourage your ideas and creative thinking
• Investment and support in your continuous learning and development
• Access to discounts on entertainment, shops, wellbeing and travel through our on-line portal
• And a chance to really make your mark

Safeguarding

We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a Basic DBS check.  You will be asked to complete the relevant DBS check to be successfully appointed to the role.