Rents Management Officer

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About the role

To provide high quality and well managed Income Service with specific responsibility for all matters relating to management of rent accounts and collection of arrears in your designated patch and keeping accurate computer records and other information systems up to date. To provide support to our tenants, with extra support to our vulnerable clients, collecting information and promoting the take up of welfare benefits, Housing and Council Tax Benefit.  Postholder will liaise with the Inclusion Advisors, Enforcement Officers, Housing Officers and Housing Benefit Officers as well as external agencies and stakeholders including Universal credit DWP service centres, local jobcentre plus teams, CAB, local food banks, CMHT, Social Services and any local support services to provide money and financial inclusion advice to our tenants.

About you

To be successful, you’ll be/have:

• NVQ 3 or equivalent qualification in housing management, business administration, finance, or a customer service-related field.
• Demonstrates sufficient knowledge and experience of working in a housing related field or equivalent, with a working knowledge of landlord and tenant law, housing and welfare benefit legislation, housing allocations and rent collection and rent arrears good practice and regulation in order to successfully carry out the requirements of the role.
• Experience of taking possession action for rent arrears via the county court including preparation of all necessary paperwork and presenting the case.
• Knowledge of Welfare Benefits, Housing & Council Tax Benefit to maximise assistance provided to the people of Cornwall.
• A detailed knowledge and working experience of debt management & providing money advice.
• Substantial evidence of the ability to make full written records of all interviews, investigations and related matters, and record information for statistics as required.
• Good knowledge of working practices, IT and administrative systems to identify and suggest improvements to the manager and/or team.
• Demonstrates good communication skills and is able to provide information in a way that the customer can understand. Experience in communicating effectively with customers using all media.  To write accurate, detailed and concise reports of all visits carried out and ensure effective and timely communication with Benefits Teams, other departments and agencies.  
• Able to demonstrate an ability to deal with members of the public from all walks of life, including those enduring difficult personal circumstances such as bereavement and severe or terminal illness.
• Experience in using PC based software applications, demonstrated by good working practice of word processing to compile letters and spreadsheets to review data.
• Previous experience of working in a busy office environment, dealing with a high volume of sensitive customer enquiries

To find out more about the role and requirements, please view the Role Profile.

Our offer to you

Salary: £29,926.00 – Pro Rata 

Working Hours: 29.6 hours per week

Contract Type: Permanent

Base: Hybrid working - working from office, home, site and in the community as needed.  Your base will be our main office in Chy Trevail, Bodmin, PL31 2FR.

What you’ll get from us in return is:

• A challenge like no other – Cornwall is unique and so are we!
• A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for cost-of-living salary increases), Local Government Pension Scheme, 28 days annual leave plus bank hols (rising to 31 days plus BHs after 5 years’ continuous service) with the option to buy more, family friendly policies, and our flexible approach to work
• A senior management team who will listen and support you, and encourage your ideas and creative thinking
• Investment and support in your continuous learning and development
• Access to discounts on entertainment, shops, wellbeing and travel through our on-line portal
• And a chance to really make your mark

Safeguarding

We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a Basic DBS check.  You will be asked to complete the relevant DBS check to be successfully appointed to the role.

To apply 

It’s really easy to apply for our roles – simply follow the link to create a candidate profile, answer the screening questions and upload a CV.  

The planned closing date for applications is 5 May 2025 (midnight).  However, we reserve the right to close the vacancy early if sufficient applications are received.  So we recommend that you please submit your application early.

Interviews are planned for 12 May 2025.

Contact us

If you’d like to have a discussion about the role, please feel free to contact us at peopleandHandS@cornwallhousing.org.uk or 01872 324 329

Thank you for your interest in supporting our important work at Cornwall Housing, delivering safe homes in strong communities for one and all!

Recruitment Agencies – we are not currently seeking agency support with this vacancy, thank you.  Please view our information for recruitment agencies here: https://www.cornwallhousing.org.uk/jobs/recruitment-agencies/