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Your feedback from our surveys makes a difference. We listen to your views and use your comments to make improvements to our services. 

 

We are almost at the end of gathering the first ever round of Tenant Satisfaction Measures (TSMs) that all housing providers need to collect this year.

We want to be open with residents about how we are doing, so have decided to publish the results so far…

Your Call (TSM results) from April to December 2023

766 tenants had taken part in our Your Call survey by this point. We are aiming to hear from at least 1,000 tenants by April 2024.

We are looking into the results, and whilst they are  similar to other councils and social housing providers, we want to do much better. Your feedback is helping us rethink our priorities so that we continue to try to improve and better meet your expectations.

You can see the results below, or download this Your Call April-Dec results sheet.

We will update these results again a little later in the year when we've completed this first full round of surveys, so you can see what tenants are saying about our performance. 

 

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Overall

Overall Satisfaction

71% satisfaction overall with the service we provide

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Safety

Safety satisfaction

78% satisfaction that tenants' feel their homes are safe.

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Neighbourhoods

Neighbourhood satisfaction

59% satisfaction in how we handle anti-social behaviour. 59% satisfaction that communal areas are kept clean and well maintained. 62% satisfaction that we make a positive contribution to our neighbourhoods.

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Repairs and Maintenance

Repairs and maintenance satisfaction

73% satisfaction with the overall repairs service. 72% satisfaction with the time it takes for a repair to be completed. 68% satisfaction with how well homes are maintained.

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Engagement

Engagement satisfaction

57% satisfaction that we listen and act upon tenants views. 74% satisfaction that we keep our tenants informed. 77% satisfaction that we treat our tenants fairly and with respect.

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Complaints

Complaints satisfaction

25% satisfaction with how we handle complaints.

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Other

Other satisfaction

70% satisfaction that we are easy to deal with. 

 

*As of December 2023, the results have a +/- 3% margin of error.