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In this section

 

 

Cornwall Housing Ltd Policies -

Here you can find all of our current policies and standards (in alphabetical order):

Allocations and Lettings Policy

Alterations to Homes Policy

Anti-Social Behaviour Policy

Asbestos Management Standard

Asset Disposal Policy

Biodiversity Management Standard

Compensation Policy

Complaints & Customer Feedback Policy

Compliance Safety Policy

Damp, Mould and Condensation Policy

Data Protection Policy

Data Retention Policy

Decant Policy

Disabled Adaptation Policy

Domestic Abuse and Sexual Policy

Electric Vehicle Charging Point Guidance 2025

Electrical Management Standard

Employee & Candidate Privacy Notice

Environmental Policy Statement

Failure to Prevent Fraud Policy

Financial Regulations and Procedures Policy

Fire Safety Management Standard

Fraud  Anti-bribery & Corruption Policy

Freedom of Information Policy

Garages Policy

Good Neighbour Policy

Governance & Legal Policy

Health & Safety Policy

Heating & Gas Safety Management Standard

Hoarding & Unsafe Property Condition Policy

Hospitality & Gifts Policy

Income Management Policy

Interim Repairs Policy including Damp Mould & Condensation

Legionella Control Management Standard

Mutual Exchange Policy

Passenger Lift & Stairlift Management Standard

Pet & Animal Policy

Pollution Prevention Management Standard

Privacy Notice

Purchasing Policy

Radon Management Standard

Rechargeable Repairs Policy

Resident Engagement Expenses Policy

Safeguarding Policy

Shared Ownership Policy

Tenancy Fraud Policy

Tenancy Policy

Unreasonable Customer Behaviour Policy

Waste Management  Standard

 

We are keen to provide tenants, leaseholders, members of the public and members of staff with clear information. We also think it is extremely important that our tenants have their say in what our policies are and how services are run and this is why Good Governance and Tenant Involvement is one of our strategic company objectives.

All of our external policies have been scrutinised and approved by working groups of tenants and leaseholders. We want you to have access to straightforward and up to date information about the services we offer, how we operate and our standards of delivery.

 

If you have any comments or questions or if there is not a link below and you would like the latest document, please contact us.