Here you can find all of our current policies and standards (in alphabetical order):
Allocations and Lettings Policy
Biodiversity Management Standard
Complaints & Customer Feedback Policy
Damp, Mould and Condensation Policy
Domestic Abuse and Sexual Policy
Electric Vehicle Charging Point Guidance 2025
Electrical Management Standard
Employee & Candidate Privacy Notice
Environmental Policy Statement
Failure to Prevent Fraud Policy
Financial Regulations and Procedures Policy
Fire Safety Management Standard
Fraud Anti-bribery & Corruption Policy
Heating & Gas Safety Management Standard
Hoarding & Unsafe Property Condition Policy
Interim Repairs Policy including Damp Mould & Condensation
Legionella Control Management Standard
Mobility Scooter, E-bike and E-Scooter policy
Passenger Lift & Stairlift Management Standard
Pollution Prevention Management Standard
Resident Engagement Expenses Policy
Unreasonable Customer Behaviour Policy
We are keen to provide tenants, leaseholders, members of the public and members of staff with clear information. We also think it is extremely important that our tenants have their say in what our policies are and how services are run and this is why Good Governance and Tenant Involvement is one of our strategic company objectives.
All of our external policies have been scrutinised and approved by working groups of tenants and leaseholders. We want you to have access to straightforward and up to date information about the services we offer, how we operate and our standards of delivery.
If you have any comments or questions or if there is not a link below and you would like the latest document, please contact us.
Email: info@cornwallhousing.org.uk
Telephone: 0300 1234 161
