Fire safety

We take fire safety very seriously

Our flats and residential schemes have several measures to protect you and your family from harm. Some of them are our responsibility and some things are your responsibility. 


Our responsibilities      

Your responsibilities     

Cornwall Housing doesn’t manage any high rise blocks. But, since the Grenfell Fire, we have re-checked all our blocks of flats and our residential Gypsy and Traveller sites.

  • We have up-to-date fire risk assessments for all our flats and schemes, which you can request
  • There is no aluminium composite cladding on any of our residential properties
  • Our (Category 2) Older Person schemes all have sprinkler systems, except Albion Court in Torpoint - which is currently under review
  • We are working closely with our Gypsy and Traveller communities and the Council to improve fire safety on our three residential sites
  • We are taking stronger action on items and rubbish left in communal areas
  • We have removed fire extinguishers and firefighting equipment because we do not expect residents to put themselves at risk tackling fire
  • We have written to all our tenants in flats to reassure and provide the latest safety guidance and rules
  • We are improving our customer information and processes, making it easier for residents to give us access every year to ensure that all gas appliances and systems are checked for safety
  • We have created a clear route for residents to report concerns or ask questions:

Fire safety information for residents

Our responsibilities

What we do to keep you safe:

  1. Keep fire doors and fire exits in good condition
  2. Provide smoke detectors
  3. Yearly gas safety check of appliances
  4. Monthly check of communal areas
  5. Maintaining and testing emergency lighting and alarms
  6. Risk assessments and safety checks
  7. Take action to clear stairwells and ensure exits are clear
  8. Provide fire safety information

Your responsibilities

What you must do:

  1. Keep stairwells clear
  2. Do not cover/disable smoke alarms
  3. Do not prop open or damage fire doors or exits, and never lock a designated fire exit
  4. Do not use gas canisters or cover heating appliances
  5. Give us access for your yearly gas safety check
  6. Do not damage or remove fire safety lighting, alarms or information
  7. Ensure your children and visitors are aware, and do not risk the safety of your family and neighbours
  8. Let us know if there are any non-urgent fire safety issues or hazards on:, or 0300 1234 161

In the event of a fire that is not in your flat:

  • Shut your fire door(s) and stay in your home
  • Call 999
  • Wait for further instructions from the fire brigade

This ‘stay put’ (delayed evacuation) advice is based on the fire risk assessment of our buildings. This is regularly reviewed. Request a copy of the fire risk assessment for your building on

If the fire is in your flat:

If the fire is in your flat:


  • Keep calm and get everyone out
  • Make sure you close your front door and stay out
  • Avoid lifts and balconies
  • Call 999 immediately
  • Wait for the fire service in a prominent safe location near the entrance to the building
  • When the fire service arrive tell them the floor and number of your flat, the location of the fire and what is on fire
  • Move to a safe location away from the building and from fire service operations

Be prepared by making a plan of escape:

  • Plan an escape route and make sure everyone knows how to escape
  • Make sure exits are kept clear
  • Keep door and window keys where everyone can find them
  • The best route is the normal way in and out of your home
  • Think of a second route in case the first one is blocked
  • Take a few minutes to practise your escape plan
  • Review your plan if the layout of your home changes

More information is available from Cornwall Fire Service.