Repairs and maintenance information

Do you need a repair?

An update on our new Interim Repairs Policy

From Thursday 10 October 2024, we have introduced a new Interim Repairs Policy which sets out the standards for a service that prioritises emergency and urgent repairs. Here's what you can expect under our new interim timescale for repairs:

• Emergency repairs (e.g., roof and gas leaks, exposed wires) – we’ll complete within 24hrs
• Urgent repairs (e.g., damaged bannisters, blocked toilets) – we’ll complete within 3 and 7 days
• Routine repairs (e.g., replacing glass after boarding up) – we’ll complete within 9 months
• Planned repairs (e.g., timber rot, window replacements, plastering) – we’ll complete within 12 months

Report a repair to us in the following ways:

When reporting a repair, please be ready to give us:

• Your name 
• Your address
• A telephone number
• A time someone is at home 
• As much information about the repair as possible

Having problems with damp, mould, or condensation? Read our help with common problems page for advice.