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From Thursday 10 October 2024, we have introduced a new Interim Repairs Policy which sets out the standards for a service that prioritises emergency and urgent repairs. Here's what you can expect under our new interim timescale for repairs:
When reporting a repair, please be ready to give us:
Having problems with damp, mould, or condensation? Read our help with common problems page for advice.
Wondering who is responsible for repairs to your council home? Read our repairs rights and responsibilities page.