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Repairs and maintenance information

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Do you need a repair?


An update on our new Interim Repairs Policy

From Thursday 10 October 2024, we have introduced a new Interim Repairs Policy which sets out the standards for a service that prioritises emergency and urgent repairs. Here's what you can expect under our new interim timescale for repairs:

  • Emergency repairs (e.g., roof and gas leaks, exposed wires) – we’ll complete within 24hrs
  • Urgent repairs (e.g., damaged bannisters, blocked toilets) – we’ll complete within 3 and 7 days
  • Routine repairs (e.g., replacing glass after boarding up) – we’ll complete within 9 months
  • Planned repairs (e.g., timber rot, window replacements, plastering) – we’ll complete within 12 months

Report a repair to us in the following ways:

Call us

0300 1234 161

When reporting a repair, please be ready to give us:

  • Your name 
  • Your address
  • A telephone number
  • A time someone is at home 
  • As much information about the repair as possible


Having problems with damp, mould, or condensation?
Read our help with common problems page for advice.

Wondering who is responsible for repairs to your council home? Read our repairs rights and responsibilities page.