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Providing you with the lifeline to your independence. 

The Independent Living Service 

The Cornwall Housing Independent Living Service offers a 24 hour 'Lifeline Alarm,' providing an instant response at the touch of a button. The service provides a home safety and personal security system that enables people to live independently within their own homes. This is achieved through the clever combination of a 24 hour telephone link to the monitoring centre through your Lifeline home unit. We also offer additional services in the form of Fall Detectors (linked to Lifeline), Wireless Smoke Alarms (linked to Lifeline) and Key Safes.

Benefits of the Lifeline Alarm

The service makes a real difference to people’s lives, not only for those using the service to maintain their independence, but also their families and loved ones.

  • Instant response: Our highly skilled operators respond to your call and take the appropriate action to get the help you need when you need it
  • Personal service: Friendly and dignified service
  • Complete reassurance: 24 hour link to the monitoring centre

How does the Lifeline Alarm work?

The service involves the provision of a telephone link 24 hours a day between your home and the monitoring centre. All that is required is a telephone line and an electrical power point. Should you press your pendant, or the button on the Lifeline Alarm, a message is sent to the monitoring centre where trained operators take the most appropriate action, whether it be contacting a family member, neighbour, doctor or the emergency services.

When can I use the Lifeline Alarm?

The system can be used at any time of the day or night, 365 days a year. Whatever the reason, if you hear a sound in the middle of the night, if you have an accident or incident in the home or suffer from a medical emergency the operator will arrange help as quickly as possible. The operator is also there to provide friendly support with a reassuring voice to alleviate any distress or to put your mind at rest. Find out more about the key features and costs of our Lifeline Alarm, along with other services and products. 

Who would benefit from the Lifeline Alarm?

The service is available for anyone of any age who would like to feel safer, more protected and independent in their own home. The system provides numerous benefits for:

  • Older, infirm or disabled people
  • Individuals who have been discharged from hospital and require additional support at home
  • People of any age living alone
  • People at risk of bogus callers
  • Carers

Key features of the Lifeline Alarm:

  • High quality two-way speech on alarm calls
  • Alarm calls interrupt all outgoing calls
  • Automatic redial ensures alarm calls are connected in the shortest possible time
  • Emergency calls can be triggered from anywhere in your home
  • Audible reassurance of an alarm call in process
  • Audible warning of telephone line/mains failure
  • Battery back-up keeps your alarm working for up to 8 hours following a mains failure
  • Conforms to British and European standards
  • Installation charge only £45 

The Lifeline Alarm costs £3.99 per week plus vat*. This includes:

  • Provision of Lifeline equipment including a pendant
  • Two visits per year to test your Lifeline equipment, your smoke alarm and check on your wellbeing
  • Check that your personal details are up to date and amend if needed
  • Complete an annual Home Fire Safety Check (on behalf of Cornwall Fire and Rescue Service)
  • Reliable Lifeline equipment linked to a Cornwall based 24 hour call centre

*You may be exempt from vat. Please contact us to request an exemption certificate.

For more information, or to book an installation of any of these products please contact our dedicated team using the online form, or email ILS@cornwallhousing.org.uk.