Our opening hours and useful information


Our Contact Centre's Opening Hours

If you need to report an emergency repair outside of our standard hours, you can still call a member of our out of hours team for assistance, on 0300 1234 161.

Monday - Friday - Open  09:00 – 17:00

Please note that Monday mornings are our busiest periods. If your query is not urgent, please avoid contacting us at this time so that we can swiftly answer your call.

Saturday & Sunday - Closed

Easter & May Bank Holidays

07 April - Good Friday - Closed

10 April - Easter Monday - Closed

01 May - Early May Bank Holiday - Closed

08 May - Coronation of King Charles III - Closed

29 May - Spring Bank Holiday - Closed


Where do I find what I’m looking for?

All Cornwall Housing essential information is located on our For Tenants page. This is located on the main navigation bar, at the top of the home screen. On this page, you will find links directing you to key areas of interest. Such as, “About your Tenancy,” “Paying your Rent,” and “Support with the Cost of Living.”


I’ve got lost down a rabbit hole! Help.

If you are struggling to find the answer to your query, try our search bar in the top right corner. Failing that, please call a member of our team on 0300 1234 161 so that we can assist you. You can also email us at: info@cornwallhousing.org.uk.