What does this mean for my repairs?
We are improving our communications for repairs on your home. This means we will:
- Continue to text or email you with confirmation of your appointment, with the date and time. We will also now include the type of repair.
- Send an additional reminder message the day before your appointment.
- For those without mobile phones or email, we will call you on your landline, if we have one on our system.
- Our operatives will contact you when they are on their way to your appointment.
- Our operatives will carry out additional repairs whilst in your property, providing they have the time to do so. If not, they will report these on your behalf.
Our appointment slots are morning (9am-midday) or afternoon (midday-4pm). But let us know if you have school runs to do and we can work around these times for you.
You can report a repair in 3 ways:
- Online here
- Email: info@cornwallhousing.org.uk
- Phone: 0300 1234 161 (for daytime or emergency out of hours repairs)
You can read more about our new Repairs Policy here.
What does this mean for the condition of the new Cornwall Housing home I’m moving to?
(Not including mutual exchange)
Before moving in, we will:
- Ensure all safety checks are carried out, including smoke alarms, secure windows and doors, and all locks changed.
- Ensure all heating and plumbing is safe and working and that there is a useable socket in the kitchen for a cooker.
- Ensure your sinks, toilet, cistern, bath/shower are working and clean, and the home left tidy with any rubbish removed.
- Walls and ceilings will be left in a standard you are able to decorate straight away. (In some cases, we will offer a decorating pack for paint and supplies if the decoration is not up to this standard before you move in).
- Gardens will be cleared of rubbish, with grass/shrubs cut to a level you can continue to maintain.
- Ensure you are given guidance on how to use the systems in your home, such as: heating and boilers, shown locations of any utility meters and the location of your stop cock.
After you move in, we will:
Sometimes agree future works with you to happen once you have already moved, to avoid delays to your moving date. These may include kitchen or bathroom upgrades, heating and hot water renewals, or external works and decorations. We will ensure we communicate these future works with you, along with a timescale for completion.
