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Our flats and residential schemes have several measures to protect you and your family from harm. Some of them are our responsibility and some things are your responsibility.
Our Responsibilities
What we do to keep you safe:
Keep fire doors and fire exits in good condition
Provide smoke detectors
Yearly gas safety check of appliances
Quarterly check of communal areas
Maintaining and testing emergency lighting and alarms
Risk assessments and safety checks
Take action to clear stairwells and ensure exits are clear
Provide fire safety information
Your Responsibilities
What you must do to stay safe:
Keep communal corridors and stairways clear
Do not cover/disable smoke alarms
Do not prop open or damage fire doors or exits, and never lock a designated fire exit
Do not use gas canisters or cover heating appliances
Give us access for your yearly gas safety check
Do not damage or remove fire safety lighting, alarms or information
Ensure your children and visitors are aware, and do not risk the safety of your family and neighbours
If there are any non-urgent fire safety issues or hazards in your home, contact us on:
It’s important that you understand what you need to do to help keep everyone safe. 👉 Please watch our short fire safety video to learn more.
Please use this link if the video above doesn't show.
Our advice in the event of a fire
In the event of a fire that is not in your flat:
Shut your fire door(s) and stay in your home
Call 999
Wait for further instructions from the Fire and Rescue Service
This ‘stay put’ (delayed evacuation) advice is based on the fire risk assessment of our buildings. This is regularly reviewed. You can request a copy of the fire risk assessment for your building by contacting firesafety@cornwallhousing.org.uk
If the fire is in your flat:
Keep calm and get everyone out
Make sure you close your front door and stay out
Avoid lifts and balconies
Call 999 immediately
Wait for the Fire and Rescue Service in a prominent safe location near the entrance to the building
When the Fire and Rescue Service arrive, tell them the floor and number of your flat, the location of the fire and what is on fire
Move to a safe location away from the building and from Fire and Rescue Service operations
Be prepared by making a plan of escape:
Plan an escape route and make sure everyone knows how to escape
Make sure exits are kept clear
Keep door and window keys where everyone can find them
The best route is the normal way in and out of your home
Think of a second route in case the first one is blocked
Take a few minutes to practise your escape plan
Review your plan if the layout of your home changes
If you live at Crows Nest, Hendra Parc or The Terrace, please ignore the above and follow the below advice:
In the event of a fire in any part of your building:
Leave the building safely using the closest exit to you
Go to the nearest external, outside, safe space or your fire assembly point (if one is allocated)
Call 999
Wait for further instruction from the Fire and Rescue Service
This ‘get out' (simultaneous evacuation strategy) advice is based on the fire risk assessment of our buildings. This is regularly reviewed. You can request a copy of the fire risk assessment for your building by contacting firesafety@cornwallhousing.org.uk
We are working with the Cornwall Fire and Rescue Service to promote an online tool that can help you identify ways to stay safe from fire in your home.
The webpage asks you a series of questions about your home to give you specific advice about fire safety.
It asks for your postcode, and if it finds that you might need specialist advice, you can request a home visit from the fire service prevention team.
If you do not have access to the website, you can request a home visit from our Engagement Team by calling 0300 1234 161.
