When a repair is required, you have the choice to improve on the item being replaced: for example, replacing internal doors.
Improvements like this can only be made where:
Sometimes we will make improvements following a responsive repair request.
Improvements will generally be made:
Internal decoration is your responsibility. Occasionally when doing repairs, minor decorating will be required. We will always make as little damage as possible.
We will provide a decoration voucher that covers the cost of the redecoration needed, and will advise on where the voucher can be used.
If you are disabled or there is no one in the household able to redecorate, we will ensure any redecoration returns the home to the same standard as before the repair was done.
Where there are external repairs, we will make good small areas of paint or coloured plaster or will discuss with you when the next painting cycle is due.
If you request an upgrade we will:
Maintenance or like for like replacement of other upgraded fixtures and fittings will depend on their fit with our specifications.
For insurance reasons we cannot upgrade with materials, fixtures or fittings supplied directly by you.
Below are application forms for the more common types of requests to improve your home:
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