Resident Involvement

Being motivated to get involved and improve your local community can help and inspire others, and create a better living environment for all.

How can I help?

There are lots of ways our tenants can get stuck in, and you can choose how much or how little you want to do! By getting involved, you will make a huge difference in ensuring that all our customers are receiving a high standard service from Cornwall Housing.

Take a look at the ways you can contribute to your community. The clocks indicate how much of your time they will take up:

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Take part in a Tenant Survey - Customer feedback is critical to understanding how we are performing and how we can improve. Taking part in a survey will only use up a few minutes of your time.

Attend Focus Groups - We sometimes run focus groups to get a range of views on parts of our service. They normally last about 1.5 hours, and we provide refreshments and a shopping voucher as a thank you.

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Organise Litter Picks - This is a great event for all ages and will not take up much of your time. It helps clean up the environment, encourages everyone to be responsible around rubbish, and brings people together. We can provide equipment, bin bags and refreshments. 

Become an Estate Monitor - We need people to monitor the cleaning and maintenance services that you receive in your estate or block of flats. This won’t take much of your time; you simply fill out a short form and return it to us. We'll do the rest! 

Become an Area Representative - Become a spokesperson for where you live! We provide you with the role information and ballot local residents to make sure that they support you as their representative.

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Form a Tenants and Residents Association - If you would like to be part of a more proactive group in your community and have people who would like to take on committee roles, we can help you form a Tenants and Residents group. If you want to apply for community grants or have a community project idea, a constituted group could be for you.

Arrange Public Meetings - If you feel that there are lots of issues in your community, we could help you arrange a public meeting. We talk to you first and then can make sure relevant people are invited to your public meeting, include the Police, local Councillors, and Cornwall Housing staff.

Organise Neighbourhood Events - If you feel that your neighbourhood needs a bit of social interaction, we can help organise events to bring your community closer together.

Join a Panel or a Forum - At Cornwall Housing, we have a Tenant Led Scrutiny Panel, a Complaints Appeals Panel, and a Tenants' Forum. Find out more about what joining them would involve on our Join our Tenant Panels page. 

Can you spare some time to get involved?

If the answer is yes, please contact us and a member of the Resident Engagement team will be in touch to discuss how involved you would like to be. 

View our Resident Engagement Strategy. 

View our Resident Involvement Expense Policy.