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We want to hear our Leaseholders' views

If you buy your Council flat or maisonette you become a leaseholder. If you are a leaseholder, we would still like to hear your views.


Leaseholder Information Booklet You Said... We need to improve our communication with youSo we did! If there are any major works needed on a property, such as a new roof, all leaseholders affected are now contacted by letter

Following feed back from our leaseholders, we have revised the Leaseholders' Information Booklet and it has been distributed to all our leaseholders. If you have any queries about the booklet, please email or call Julia Walsh on 0300 1234 161.


Leaseholders' Survey 2021

Results for the 2021 leaseholder satisfaction survey are mostly consistent with the previous years’ surveys. There was a significant change in: less respondents finding our staff helpful and able to deal with their request, and an increased dissatisfaction with our communal repair and maintenance service. Addressing the communal repair and maintenance performance, and the contact management system for leaseholders would help improve the key issues raised in the 2021 survey. Please read through the Leaseholder satisfaction survey 2021 summary

Keep your details up to date 

We know from previous surveys that leaseholders' preferred method of contact was by post. Email was the second most popular. Please contact us to make sure all your contact details are up to date. 

Get involved! 

As a leaseholder, you can still become one of our Estate Monitors, take part in a survey, join our Scrutiny panel, and more. For more information on how you can get involved as a leaseholder, please contact us at or call Julia Walsh on 0300 1234 161.


Please visit our Leaseholder's page for further leaseholder information.